We want you to be completely satisfied with your purchase. If you receive a plant that is damaged, unhealthy, or not as described, please contact us within 48 hours of delivery so we can assist you promptly. To help us resolve the issue quickly, please provide photos of the plant and packaging showing the damage or problem.
Due to the delicate nature of live plants, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect care, or environmental factors after delivery. However, we are committed to making things right if the product is defective or damaged upon arrival.
If your claim is approved, we will offer a replacement plant or issue store credit based on your preference. Unfortunately, we cannot offer refunds unless the item is out of stock and a replacement cannot be provided. Shipping costs for returns or replacements may be covered by us if the damage was caused during transit, but otherwise, return shipping fees are the customer’s responsibility.
To be eligible for a return or replacement, plants must be returned in their original packaging and condition whenever possible. Please keep all packaging materials until your order has been inspected and the issue is resolved.
Custom or special-order plants are not eligible for returns or exchanges unless damaged during shipping.
We recommend carefully inspecting your plants upon delivery and following our care instructions to ensure they thrive in your home. If you need help or advice, our customer service team is always happy to assist.
By placing an order with us, you acknowledge and accept this return policy. If you have any questions or concerns, please don’t hesitate to reach out — we want your plant experience to be a positive one.